Your data stays in your country
Information collected in a country is stored and protected there. It does not travel somewhere else to reach us.
top of page
Built for the most regulated parts of healthcare.
Healthcare runs on trust. We protect your patients' information with the same care you bring to their treatment, so you can put new technology to work without putting that trust at risk.
Talk to our team- Your data stays in your country
- Protected at every step
- Never used to train AI
Data residency
Your data stays where it belongs.
HEAL Access has a global footprint, built so your data can be protected as close to you as possible.
Today your information is held in the region where you operate and governed by the rules and standards that apply there. As we grow into new regions, that principle holds. Your data stays under the protection of its home region, close to the people it serves.
Our regions currently include
- Canada — Active
- United Kingdom — Active
- United States — Active
- European Union — Active
- Australia — Coming Soon
How we protect your data
Protection built into every layer.
Protected at every step
Your data is kept private and secure the entire time it is with us, whether it is stored or moving between people who are allowed to see it.
Access is earned, never assumed
Every person sees only what their role allows. Sign-in is protected by more than a password, and access is reviewed regularly.
Private by design
Patient information is kept separate and closed off. There is no open door to your data, and the people who care for patients are the ones who see it.
Safe before it ships
Every change to the platform is independently reviewed and tested for safety before it ever reaches a patient. Real patient data is never used to build or test it.
Watched every second
The platform is monitored continuously, not once a year. Anything that looks wrong is caught and answered fast, around the clock.
Responsible AI
AI that is never trained on your data.
We never train AI on your data
Your information is never used to build, improve, or train any model. Not ours, and not anyone else's.
Patients stay in control
A single switch lets a patient turn personal context on or off for the AI companion, at any time.
It educates, it does not diagnose
Our AI supports your team and informs your patients. It recommends, it does not decide, and every answer can be traced to its source.
Built to work without it
The platform is fully functional with or without the use of AI, so intelligence is added where it helps and never where it puts data at risk.
Ownership
You own your data. We only look after it.
Your organization stays the owner of every record. We hold and protect that data on your behalf, and we use it only to deliver the service you asked for. Nothing more.
- Never sold, monetized, or shared with third parties.
- Never used for advertising, or to benchmark you against other customers.
- Deleted from our systems when you leave, within the window set in your agreement.
Standards we meet
Aligned to the standards that govern your market.
We hold ourselves to the regulations of every market we serve. Compliance is built into the platform from the start, not added at the end.
Healthcare & privacy standards
- HIPAA
- GDPR
- UK GDPR
- Data Protection Act 2018
- PIPEDA
- PHIPA
- FIPPA
- Alberta HIA
- BC PIPA
- Quebec Law 25
Ready to secure your healthcare data?
Get in Touchbottom of page