Your data stays in your country
Information collected in a country is stored and protected there. It does not travel somewhere else to reach us.
Healthcare runs on trust. We protect your patients' information with the same care you bring to their treatment, so you can put new technology to work without putting that trust at risk.
Talk to our teamData residency
HEAL Access has a global footprint, built so your data can be protected as close to you as possible.
Today your information is held in the region where you operate and governed by the rules and standards that apply there. As we grow into new regions, that principle holds. Your data stays under the protection of its home region, close to the people it serves.
Our regions currently include
How we protect your data
Information collected in a country is stored and protected there. It does not travel somewhere else to reach us.
Your data is kept private and secure the entire time it is with us, whether it is stored or moving between people who are allowed to see it.
Every person sees only what their role allows. Sign-in is protected by more than a password, and access is reviewed regularly.
Patient information is kept separate and closed off. There is no open door to your data, and the people who care for patients are the ones who see it.
Every change to the platform is independently reviewed and tested for safety before it ever reaches a patient. Real patient data is never used to build or test it.
The platform is monitored continuously, not once a year. Anything that looks wrong is caught and answered fast, around the clock.
Responsible AI
Your information is never used to build, improve, or train any model. Not ours, and not anyone else's.
A single switch lets a patient turn personal context on or off for the AI companion, at any time.
Our AI supports your team and informs your patients. It recommends, it does not decide, and every answer can be traced to its source.
The platform is fully functional with or without the use of AI, so intelligence is added where it helps and never where it puts data at risk.
Ownership
Your organization stays the owner of every record. We hold and protect that data on your behalf, and we use it only to deliver the service you asked for. Nothing more.
Standards we meet
We hold ourselves to the regulations of every market we serve. Compliance is built into the platform from the start, not added at the end.
Healthcare & privacy standards